Privacy Policy

Franklin Locke Holdings LLC DBA Rebound · Last updated: October 2026

This Privacy Policy describes how Franklin Locke Holdings LLC DBA Rebound ("Rebound," "we," "us," or "our") collects, uses, and shares information about you when you visit reboundins.com, contact us, or use our services.

1. Information We Collect

We collect information you provide directly to us, including:

Name, agency name, and business contact information
Email address and phone number
Information submitted through our contact or inquiry forms
Communications you send us by email, phone, or text

We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs. This information is used to improve our website and services.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and communicate with you about Rebound
Send you information about our services, including by email and SMS where you have opted in
Process and fulfill agreements entered into with your agency
Improve our website and services
Comply with legal obligations

3. SMS / Text Message Communications

If you provide your mobile phone number and consent to receive SMS messages from Rebound, you agree to receive informational and transactional SMS messages from us, including messages about your inquiry, your account, and our services.

SMS Terms of Service

If you consent to receive informational and transactional SMS messages from Rebound (Franklin Locke Holdings LLC), you agree to receive informational and transactional SMS messages from us.

• Reply STOP to opt out at any time
• Reply HELP for support
• Message & data rates may apply
• Messaging frequency may vary
• Visit reboundins.com/privacy to see our Privacy Policy and terms and conditions

You may opt out of SMS communications at any time by replying STOP to any message we send. After opting out, you will receive a one-time confirmation message. You may opt back in at any time by contacting us directly.

4. Sharing of Your Information

We do not sell your personal information to third parties.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

We may share your information with:

Service providers who assist us in operating our website and conducting our business, under confidentiality obligations
Legal or regulatory authorities when required by law
Successors in the event of a merger, acquisition, or sale of assets

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage system is completely secure.

7. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us at connect@reboundins.com or 419-484-4828. We will respond to your request within a reasonable timeframe.

8. Cookies

Our website may use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated revision date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: connect@reboundins.com
Phone: 419-484-4828
Mail: Franklin Locke Holdings LLC DBA Rebound, 1554 Polaris Parkway, Ste 325, Columbus, OH 43240